I work for 2-1-1, a hotline/directory number for health and human services information. People call in all kinds of situations for info about agencies/resources available in their area, topics such as affordable housing, substance abuse treatment, crisis intervention, child care, legal services, volunteer opportunities, etc. That's the tried-and-true shortest explanation possible for what we do.

I did see in one of the introductory threads that you can change your title.. I guess I'd just rather "earn" a different title by diving in and posting!