This is the first and last time I ever ring anything called "Tech Support". This happened yesterday (as of the time of this post):

Switchboard: If...you...are....a....new....A..OL....customer... .please....press...one....
Switchboard: If...you...are...a...exsisting...A...OL....custome r...please...press...two...
*beep* (press two)

Switchboard: If...you...are...an...A....OL...broadband......... customer...please...press...two...
*beep* (press two)

Switchboard: If...you...are...having...trouble...connecting...f or...the...firsttime....please....press.....one
Switchboard: If...you...have...connected...before...but...are.. ..now...having...difficultes....please...press.... two
*beep* (press two)

Guy: Hello, AOL Tech Support, can I have your master screename please?
Me: Richs.
Guy: And your name?
Me: Richard <blank>.
Guy: Can you spell that for me please?
Me: R-I-C-H...
Guy: Yep?
Me: A-R-D...
Guy: Okay. And your address?
Me: 12 Wavely Road...
Guy: Can you spell that for me?
Me: W-A-V-E-L-Y.
Guy: Is that L for love?
Me: Yes.

Guy: Okay, and what's the problem?
Me: I uninstalled my drivers and I tried to reinstall them but it didn't work.
Guy: Okay. Go into start...
Me: Yep...
Guy: All programs...
Me: Yep...
Guy: Is there a folder called \"BT Voyager 100?\"
Me: No.
Guy: (surprised) Oh.

Guy: Okay, find the folders you've got the drivers in and run the doctor program.
Me: It crashed.
Guy: It crashed?
Me: Yes. It crashed.
Guy: Okay, can you get rid of that then.
Me: Right, I'll just wait for this big white box to go away then.

Guy: (can't figure it out) I'll talk to the chief engineer, I'll put you on hold for a minute.

For the next ten minutes, I am treated to an amazing looped peice of classical music.

Guy: Okay, he said there's something wrong with your computer.
Me: Really?
Guy: Yeah.
Me: I see.
Me: Thankyou for your help. *hangs up*
[/b]
So, after 20 minutes of talking and tedious "click this click that", I got the result from their chief technican:

"There's something wrong with your computer."

Thankyou AOL, that has cleared everything up for me.