there's too many unknowns here

only thing I can suggest is you allow me access to your machine via RDP

- setup remote desktop (control panel > system) and on the "remote" tab, check to allow users to connect remotely
- allow port 3389 through your firewall, if you use one
- on your router, forward port 3389 to your computer IP
- PM me your WAN IP and computer username / password
- trust me not to bork your computer