I think everybody should watch this interview. Possibly read the book too, not sure, haven't read it yet.

But watch this video, and pay very close attention to it. I think it is possibly one of the most important things people need to learn about at this time.

Gladwell talks very modestly and tends to understate some of the things he says lol
So some thing may sounds like an ordinary statement because he's not emphasizing it enough, like he'll add something in quickly and it's one of the most important things in his speech. So yeah you have to actually listen to the entire thing.

It's basically about how we make good and bad decisions, how they are affected and how we can overcome these problems.

Especially important is the part where he shows that snap decisions, instinctual decisions are only good as long as you have a good thorough background in the issue.
He mentions this in relation to the war games of the U.S.

I highly encourage everybody to watch this, it's just fascinating.